Covid -19 Policies
Temporarily suspending product returns – in order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. This policy is consistent with all our stores. Once a product has left the store, we cannot accept it back and give a refund.
Products that have passed 15 days from the date of purchase cannot be returned. Opened products are non-returnable and non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, sealed with stickers or unused and in its original packaging. No return if the package is damaged. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
The customer is responsible for shipping and all costs required for a return and refund.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.